Powering Modern Hospitality Environments with Grandstream

Every detail matters in a modern hospitality environment, including the behind-the-scenes technology.
Whether it’s fast Wi-Fi, clear room-to-room communication, or a reliable IP phone in every guest room, technology plays a quiet but crucial role in shaping the guest experience.

Outdated systems can turn a dream vacation into a nightmare, leading to poor reviews and lost business. You hold the key to revolutionizing your clients’ operations and enhancing every guest’s journey. With Grandstream’s cutting-edge communications and networking solutions, you can ensure that every stay is seamless, memorable, and worthy of five-star reviews.

Grandstream’s product portfolio of hospitality solutions is built to help you do just that. From unified communications to property-wide wireless coverage, Grandstream gives you the tools to build a modern, integrated infrastructure at a price point that makes sense for hospitality budgets.

Hospitality Product Highlights

Unified Communications Across the Property

Behind the scenes, hotel staff rely on clear communication to deliver great guest service. Grandstream’s UCM series IP PBXs bring together voice, intercom, messaging, and video into one platform.

With options including:

• UCM6300 Series (on-premise)
• CloudUCM (hosted)
• SoftwareUCM (virtualized)

…you can tailor a solution to each client’s infrastructure needs. Features like ZeroConfig provisioning make large-scale deployments easy and efficient, while built-in intercom and paging capabilities are ideal for housekeeping and maintenance teams.

Strong, Property-Wide Wi-Fi with GWN Networking

Hospitality guests expect fast, seamless Wi-Fi in their rooms, the lobby, or the pool. Grandstream’s GWN Series of wireless access points, routers, and Layer 2/3 switches are built to deliver:

• High-performance Wi-Fi coverage indoors and outdoors
• Enterprise-grade security
• Easy cloud management through GDMS Networking (formerly GWN.Cloud)

For resellers, this means faster installations, remote troubleshooting, and happier clients with fewer guest Wi-Fi complaints.

Scalable, Cost-Effective, and Purpose-Built for Hospitality

From boutique hotels to large resorts, Grandstream’s unified product ecosystem helps you meet the specific needs of hospitality environments. You can scale up or down based on room count, integrate communications across departments, and offer reliable networking and communication—all from a single vendor.

When guest satisfaction depends on connectivity and clear communication, your clients need solutions they can count on. Grandstream makes delivering affordable, reliable infrastructure simple to keep staff productive and guests happy.

Whether you’re upgrading a small hotel or planning a full-scale deployment, Grandstream’s hospitality-focused products give you the flexibility and control to do it right.

User Benefits

When hospitality businesses deploy Grandstream’s unified communications and networking solutions, they invest in more than technology—they elevate guest satisfaction, improve staff coordination, and future-proof their properties with scalable, cost-effective systems.

Enhanced Guest & Staff Communication with UCM Platforms

Grandstream’s UCM platforms serve as the communication hub for hotels, resorts, and guest properties, supporting up to 5,000 users and 1,000 concurrent calls. Benefits include:

• Built-in voice, video, chat, and web conferencing for improved front desk, back office, and concierge services.
• Customizable IVRs, call routing, queues, and ring groups to streamline guest inquiries and internal coordination.
• Grandstream Wave app access for mobile, desktop, and web, ideal for staff mobility and remote property management.
• UCM RemoteConnect support for secure remote access—perfect for multi-property operators or off-site management teams.

Reliable, High-Performance Wi-Fi Networking with GWN Access Points

From lobbies and lounges to guest rooms and conference halls, Grandstream’s Wi-Fi solutions ensure every space is connected:

• Wi-Fi 5, Wi-Fi 6, and Wi-Fi 7 access point options to meet performance and budget needs across properties.
• Superior handling of high-density environments thanks to OFDMA and Multi-Link Operation (MLO) for seamless guest connectivity during peak times.
• Flexible management via GDMS cloud platform, built-in controllers, or GWN Manager software.
• Features like QoS, bandwidth rules, and airtime fairness to guarantee reliable streaming, video calls, and online access for every guest, even at full occupancy.

All-in-One Infrastructure Options for Simplified Property IT

For hospitality environments that require streamlined infrastructure:

• GCC6000 Series: Combines a VPN router, firewall, IP PBX, and switch/Wi-Fi AP in a single device, reducing hardware costs and simplifying deployment for hotels and resorts.
• GWN7000 Series: Multi-WAN Gigabit VPN routers with advanced security and QoS features—ideal for properties needing secure, scalable networks with support for guest and back-office traffic separation.

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Grandstream’s hospitality solutions help your customers deliver world-class guest experiences, ensure staff stay connected, and keep property IT systems efficient and secure. Whether upgrading a small boutique hotel or managing a multi-location chain, Grandstream provides the right tools to transform property communications and networking easily.

If you have any questions, please call us at 888-864-7786 or email our sales team at sales@888voip.com.