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Grandstream SoftwareUCM Upgrade-250 Package Documents

SKU: GRA-SOFTWAREUCM-UP-250P

Grandstream SoftwareUCM Upgrade-250 Package

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MSRP: $1,100.00

Grandstream SoftwareUCM Upgrade-250 Package | Annual Upgrade License Fee – Extra 250 Users, 64 Concurrent Calls

Host your Grandstream SoftwareUCM with CloudCo, and we will install and stage the system for you. Have it delivered ready to log in with your chosen FQDN. Schedule a meeting with CloudCo if you do not already have an account to start this process.
SKU: GRA-SOFTWAREUCM-UP-250P

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Description

SoftwareUCM is a software-based PBX solution that provides a scalable business communication and collaboration platform with powerful features and integrations that enable teams to be more productive than ever before. This software PBX unifies all business communications onto one centralized platform that provides voice and video calling, meetings, chat, data, analytics, mobility, facility access, intercoms, video surveillance, and more. SoftwareUCM supports all SIP endpoints and the Wave app for desktop, mobile, and web, allowing teams to communicate and collaborate from anywhere on nearly any device. By providing a state-of-the-art suite of communication and collaboration features, bank-grade security, advanced customization, and a variety of scalable plan options, SoftwareUCM is the ideal PBX solution for enterprises, small-to-medium sized businesses, retail, hospitality, and residential deployments.

Core Features:

  • Annual Upgrade License Fee – Extra 250 Users
  • 64 Concurrent Calls
  • Comprehensive unified communication and collaboration features
  • Built-in audio, video, chat, and web meeting platform; supports desktop, mobile devices, and SIP endpoints
  • Wave app for mobile, desktop, and web allows communication from anywhere on any device
  • GDMS provides seamless cloud setup, management, monitoring, and provisioning
  • Pair with UCM RemoteConnect NAT firewall traversal service to ensure secure remote connections
  • Instant messaging/chat, screen sharing, whiteboard, file sharing, recording, meeting assistant, & more
  • Supports Customer Service platforms, WhatsApp, Telegram, etc. Built-in live chat for desktop & mobile
  • Zero configuration provisioning of Grandstream SIP endpoints
  • Supports Full-Band Opus voice codec, H.265/H.264/ H.263/H.263+/VP8 video codec, jitter resilience up to 50% packet loss
  • API and SDK available for thirdparty integrations, including CRM and PMS platforms
  • Integrate with CRM, PMS, Microsoft Teams, Office 365, Google Drive and more

Additional information

Brand

Grandstream
MODEL
  • SoftwareUCM Upgrade-250 Package
SUPPORTED UC ENDPOINTS AND CLIENT DEVICES
  • Supports all SIP endpoint access
  • Wave app for desktop (Windows 10+, Mac OS 10+), web (Firefox, Chrome, Safari, Edge, Opera) and mobile (Android & iOS), Wave extension for Google Chrome
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
  • Supports integration with SugarCRM, Vtiger, Zoho, Salesforce, ACT! and ODOO
CALLING WITH WEBRTC TRUNK
  • Supports mobile and desktop web browsers: Chrome, Edge, Safari, Firefox, Opera
  • Supports mobile application with built-in WebRTC WebView, including Whatapps, Facebook, Weixin, and more
CALL CENTER
  • Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ workload, inqueue announcement
SOFTWAREUCM APP STORE
  • Support more than 20 customized applications, with new apps being added regularly
    • CRMs add-ons
    • Google Drive and Office 365
    • Whatapps and Telegram
    • Hotdesking
MICROSOFT INTEGRATION
  • Supports Integration with Microsoft Teams (via TeamMate), Outlook, AD Contact, and Office 365
WIRED AND BLUETOOTH HEADSETS
  • Supports docking with different types of headphones
  • Supported Microsoft Teams certified headsets, supports phone call control
FIRMWARE UPGRADE AND PROVISIONING
  • Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management system; GDMS provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products
CALLER ID
  • SIP From PAI, RPID, PPI, and head field
DTMF METHODS
  • In-band audio, RFC4733 and SIP INFO
TRANSMISSION ENCRYPTION
  • SRTP, DTLS-SRTP, TLS, HTTPS, 802.1.x, SSH, ZRTP
VOICE-OVER-PACKET CAPABILITIES
  • Comfort noise, NACK, NACK+RTX Dynamic Jitter Buffer, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss
VOICE AND FAX CODECS
  • Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38
VIDEO CODECS
  • H265, H.264, H.263, H263+, VP8
QOS
  • Layer 3 (ToS, DiffServ, MPLS) QoS
For a full list of specifications, please refer to the product datasheet.