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Grandstream SoftwareUCM Base Package Documents

SKU: GRA-SOFTWAREUCM-BASE-P

Grandstream SoftwareUCM Base Package

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MSRP: $325.00

Grandstream SoftwareUCM Base Package | Annual Base License Fee – 50 Users, 24 Concurrent Calls

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SKU: GRA-SOFTWAREUCM-BASE-P

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Description

SoftwareUCM is a software-based PBX solution that provides a scalable business communication and collaboration platform with powerful features and integrations that enable teams to be more productive than ever before. This software PBX unifies all business communications onto one centralized platform that provides voice and video calling, meetings, chat, data, analytics, mobility, facility access, intercoms, video surveillance, and more. SoftwareUCM supports all SIP endpoints and the Wave app for desktop, mobile, and web, allowing teams to communicate and collaborate from anywhere on nearly any device. By providing a state-of-the-art suite of communication and collaboration features, bank-grade security, advanced customization, and a variety of scalable plan options, SoftwareUCM is the ideal PBX solution for enterprises, small-to-medium sized businesses, retail, hospitality, and residential deployments.

Core Features:

  • Annual Base License Fee – 50 Users
  • 24 Concurrent Calls
  • Comprehensive unified communication and collaboration features
  • Built-in audio, video, chat, and web meeting platform; supports desktop, mobile devices, and SIP endpoints
  • Wave app for mobile, desktop, and web allows communication from anywhere on any device
  • GDMS provides seamless cloud setup, management, monitoring, and provisioning
  • Pair with UCM RemoteConnect NAT firewall traversal service to ensure secure remote connections
  • Instant messaging/chat, screen sharing, whiteboard, file sharing, recording, meeting assistant, & more
  • Supports Customer Service platforms, WhatsApp, Telegram, etc. Built-in live chat for desktop & mobile
  • Zero configuration provisioning of Grandstream SIP endpoints
  • Supports Full-Band Opus voice codec, H.265/H.264/ H.263/H.263+/VP8 video codec, jitter resilience up to 50% packet loss
  • API and SDK available for thirdparty integrations, including CRM and PMS platforms
  • Integrate with CRM, PMS, Microsoft Teams, Office 365, Google Drive and more

Additional information

Brand

Grandstream

GENERAL INFO:

  • Model: SoftwareUCM Base Package
  • Supported UC Endpoints and Client Devices:
    • Supports all SIP endpoint access
    • Wave app for desktop (Windows 10+, Mac OS 10+), web (Firefox, Chrome, Safari, Edge, Opera)
      and mobile (Android & iOS), Wave extension for Google Chrome
  • Call Features:
    • Call Park, call forward, call transfer, call waiting, caller ID, call record, call history, ringtone, IVR, music on hold, call
      routes, DID, DOD, DND, DISA, ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group,
      paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email, speed dial, call back, dial by name,
      emergency call, call follow me, blacklist/whitelist, voice conference, video conference, event list, feature codes, busy
      camp-on/ call completion, voice control, post-meeting reports, virtual fax sending/receiving, email to fax, scheduled
      call, announcement, announcement center, operator panel, time condition routing
  • Customer Relationship Management (CRM):
    • Supports integration with SugarCRM, Vtiger, Zoho, Salesforce, ACT!, and ODOO
  • Calling with WebRTC Trunk:
    • Supports mobile and desktop web browsers: Chrome, Edge, Safari, Firefox, Opera
    • Supports mobile application with built-in WebRTC WebView,
      including Whatapps, Facebook, Weixin, and more
  • Collaboration:
    • Audio and Video Meetings/Conferences, Instant Messaging and Group Chats with End-to-End Encryption, File Sharing,
      Screen Sharing, In-Meeting Chat, Voice Detection, Meeting Recording, Polls, Surveys, Message status, Advance
      Whiteboard with Multiplayer Annotation, Meeting Assistant, Onsite Meeting Room Scheduling, and more
  • Call Center:
    • Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ workload, inqueue announcement
  • SoftwareUCM App store:
    • Support more than 20 customized applications, with new apps being added regularly
      • CRMs add-ons
      • Google Drive and Office 365
      • Whatapps and Telegram
      • Hotdesking
  • Microsoft Integration:
    • Supports Integration with Microsoft Teams (via TeamMate), Outlook, AD Contact, and Office 365
  • Wired and Bluetooth Headsets:
    • Supports docking with different types of headphones
    • Supported Microsoft Teams certified headsets, supports phone call control
  • Firmware Upgrade and Provisioning:
    • Supported by Grandstream Device Management System (GDMS), a zero-touch cloud provisioning and management
      system; GDMS provides a centralized interface to provision, manage, monitor and troubleshoot Grandstream products
  • IP Cameras, Intercom and Door Access Integration:
    • Supports Grandstream GSC Series IP Cameras and Intercom/Public Address devices, supports GDS Series Door Access
      Solutions; supports third party devices
  • Security:
    • Frequency Restriction, Fail2ban, Ping Defense, Ping Of Death, SYN-Flood, Remote login interception, Multi-factor
      authentication, SMS login authentication, Static Firewall Defense, Web login IP allow list, Data and File Encryption
  • Network Protocols:
    • SIP, TCP/UDP/IP, RTP/RTCP, IAX, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH,
      HTTP/HTTPS, STUN, SRTP, TLS, LDAP, IPv4, OpenVPN®, SMB2, SNMP, 802.1x, Radius
  • Internet Protocol Standards:
    • RFC 3261, RFC 3262, RFC 3263, RFC 3264, RFC 3515, RFC 3311, RFC 4028. RFC 2976, RFC 3842, RFC 3892, RFC 3428,
      RFC 4733, RFC 4566, RFC 2617, RFC 3856, RFC 3711, RFC 4582, RFC 4583, RFC 5245, RFC 5389, RFC 5766, RFC 6347,
      RFC 6455, RFC 8860, RFC 4734, RFC 3665, RFC 3323, RFC 3550, RFC6189
  • Caller ID:
    • SIP From PAI, RPID, PPI, and head field
  • DTMF Methods:
    • In-band audio, RFC4733 and SIP INFO
  • Transmission Encryption:
    • SRTP, DTLS-SRTP, TLS, HTTPS, 802.1.x, SSH, ZRTP
  • Voice-over-Packet Capabilities:
    • Comfort noise, NACK, NACK+RTX Dynamic Jitter Buffer, NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss
  • Voice and Fax Codecs:
    • Opus, G.711 A-law/U-law, G.722, G722.1 G722.1C, G.723.1 5.3K/6.3K, G.726-32, G.729A/B, iLBC, GSM; T.38
  • Video Codecs:
    • H265, H.264, H.263, H263+, VP8
  • QoS:
    • Layer 3 (ToS, DiffServ, MPLS) QoS

For a full list of specifications, please refer to the product datasheet