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Microsoft Teams Solutions from Ribbon

Microsoft Solutions

Direct Routing for Microsoft Teams

Organizations are already using Teams for video conferencing, file sharing and chat. Microsoft Phone System Direct Routing is the service inside of Teams that allows organizations to connect external phone lines and use Teams as an office phone system.

Ribbon provides the Microsoft certified Session Border Controller (SBC) required to connect Teams to a Communications Service Provider (aka phone lines). Teams uses IP-based voice connections, commonly referred to as SIP Trunks to connect to the rest of the world. Ribbon’s SBCs secure these connections and assure interoperability so organizations can select from hundreds of service providers across the globe

Ribbon Connect for Microsoft Teams Direct Routing

A Cloud-based service that does all the heavy lifting. Ribbon Connect for Microsoft Teams Direct Routing makes it easy to take the next step, adding dial tone to Teams to make and receive business phone calls, turning Teams into the office phone system. Ribbon understands that IT staff have enough on their plate, so we designed Ribbon Connect with intuitive web-based menus that make it easy to add Teams Calling to user profiles. Ribbon Connect can automatically make configuration updates in Teams, set-up Session Border Controller services and even integrate with an existing IP-PBX or Cloud UC service.

Ribbon’s Intelligent Edge

It’s important that your Microsoft Teams users have a good first impression of the calling features. Ribbon’s Intelligent Edge helps ensure a consistently high quality of service. Voice and video traffic fighting for the same network bandwidth as other applications can produce access congestion; degrading user experience for Teams users making phone calls and sharing in a web conference. The SD-WAN capabilities of the Intelligent Edge prioritize your Teams traffic to enrich the user experience.

The cloud-based EdgeView Service Control Center works with the EdgeMarc devices on the customer premises to monitor and manage the network traffic. You can be notified of service degradation and take steps to maintain quality. Teams traffic can be identified and prioritized and mean opinion scores (MOS) measured throughout calls to help pinpoint network issues.

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