CloudUCM: Grandstream’s Cloud-Based Communication Solution

Building on the success of Grandstream’s UCM series, CloudUCM brings the advanced features and reliability of onsite IP PBX systems to the cloud. It is easily accessible, set up, and managed via the Grandstream Device Management System (GDMS), our cloud-based device management and monitoring platform, offering a seamless transition to cloud communications. While CloudUCM has all the same capabilities as our UCM series of IP PBXs, it has many more uses. This blog post will cover all of this and more.

Overview of CloudUCM

With CloudUCM, system integrators can create scalable and secure communication and collaboration platforms with powerful features and integrations that enable teams to be more productive than ever before. This Cloud PBX unifies all business communication into one centralized solution that provides voice and video calls, meetings, chat, data, analytics, mobility, surveillance, facility access, intercoms, and more. CloudUCM supports all SIP endpoints and the Wave app for desktop, mobile, and web, allowing teams to communicate and collaborate from anywhere on nearly any device.

Scalable Solutions for Various Industries

For small and medium-sized businesses, CloudUCM eliminates the high costs associated with traditional PBX systems. It offers scalability without the burden of extensive equipment, making it easy to adjust as your business grows.

In the retail sector, CloudUCM provides an affordable and user-friendly communication solution. It simplifies communication between retail stores and chains with seamless calling and real-time messaging capabilities, enhancing operational efficiency.

In the hospitality industry, CloudUCM facilitates seamless communication and operations management across multiple locations. By integrating with Property Management Systems (PMS), it streamlines guest services and internal communications, ensuring a smooth guest experience.

CloudUCM is also remote-friendly, enabling businesses to stay connected from anywhere with an internet connection. Whether your team is working remotely or traveling, CloudUCM ensures continuous communication and collaboration, enhancing productivity and flexibility.

Secure and Reliable Business Communications

CloudUCM not only delivers advanced encryption technologies and high accessibility through AWS-hosted services but also guarantees resilience against environmental disruptions. With upcoming enhancements like remote high-availability redundancy with the UCM6300 Series, CloudUCM sets a new standard for secure and reliable business communications.

• TLS / SRTP / DTLS-SRTP encryption technology.
• 99.99% accessibility with AWS-hosted services.
• Immune to environmental outages.
• Remote high-availability redundancy with the UCM6300 Series (Coming Soon).
• VoIP communications protection with a built-in SBC.

Technical Specifications Overview

Features Overview

CloudUCM has a massive amount of voice, video, and collaboration features, allowing integrators to deeply customize the PBX solution for their customers to create exactly the solution they need. Here are some highlights:

Extension and Trunks

You can deeply customize extensions based on the deployment, with up to 200 extensions available depending on the plan. When creating a new SIP extension, you can easily locate all configurations and settings throughout the user interface of CloudUCM with GDMS. The extensions fall into several categories, and we briefly explain their settings below.

1. Basic Settings: Configure the extension’s core capabilities here. You will find options such as user settings, password, contact privileges, and total registrations.
2. Media: Customize configurations based on the extension’s performance in this section. Adjust QoS capabilities such as jitter buffer, packet loss retransmission, and Video/Audio Forward Error Correction (FEC) as needed to improve the call experience. You can also adjust SRTP and SIP codec/DTMF mode SIP settings here.
3. Features: Adjust an extension’s operations under the features category according to the user’s needs and functions. Find internal and external settings such as Call Forwarding operations, Do-Not-Disturb conditions, Ring Simultaneously features, Call Center capabilities, Call Waiting, and more here.
4. Voicemail: Enable and adjust voicemail settings in this tab. Keep in mind that you can find and configure complete voicemail settings under CloudUCM’s Call Features settings, specifically under Voicemail.
5. Specific Time and Wave: Configure time conditions in the Specific Time category and enable Grandstream’s Wave softphone application in the Wave category.
6. Follow Me: Use this tab to enable seamless call routing through a specified sequence.

Difference Between CloudUCM and UCM

While both CloudUCM and UCM are stable and efficient phone systems with their own advantages, CloudUCM has the following benefits:

• Cost-Savings: CloudUCM services are on cloud servers, significantly reducing on-premises deployment and maintenance costs.
• Scalable: Easily expand your phone system capabilities as your business evolves without complex professional maintenance.
• Flexible Remote Office: Empowers employees to work remotely and communicate effortlessly from anywhere with any device.
• High Availability: 99% availability of services through AWS and immune to local disasters and outages.
• One-stop Work Platform: With CloudUCM, you have a comprehensive add-in ecosystem, integrating rich CRM systems, Live Chat, WhatsApp, MS Teams, Hot desk, and other collaborative add-ins, as well as support for custom internal add-ins for companies.

Interested in the CloudUCM Plans?

Experience the future of business communications with CloudUCM and transform the way your team works and collaborates. Contact your 888VoIP sales representative to learn more about CloudUCM’s pricing plans and to help you find the best solution for your business.