FCC 22-88 Compliance for VoIP Providers with OutageRELAY

 

Have You Taken Steps to Meet the FCC’s New 911 Outage Notification Requirements? 

As of April 15, 2025, the FCC’s updated 911 outage notification rules, outlined in Report and Order 22-88, are officially in effect. If you’re an Originating Service Provider (OSP) and haven’t yet updated your processes, you’re not alone—but now is the time to act.

These changes affect any provider that enables users to make 911 calls, including VoIP providers, wireless carriers, cable operators, and others. The new rules are designed to ensure timely, consistent communication with Public Safety Answering Points (PSAPs) during service outages that could impact emergency calling.

Now that FCC 22-88 is in effect, it’s a good time to ask—are your outage notifications fully compliant?

A Quick Look at What’s Now Required

The updated rules call for more than just awareness—they require action:

• Notify affected PSAPs within 30 minutes of discovering a 911-impacting outage
• Include specific, standardized information in each notification
• Send alerts via both telephone and electronic methods
• Provide follow-up notifications at least every two hours until the outage is resolved
• Exercise “special diligence” to maintain up-to-date PSAP contact information

These requirements apply to all OSPs, regardless of network ownership, so even smaller providers need to be ready.

What This Means for you

If you’re managing these processes manually, the burden can be significant. Tracking down contact information, formatting messages properly, meeting time-sensitive windows, and documenting your efforts for audits—each step introduces risk if not handled precisely.

That’s why solutions like OutageRELAY are helping providers take the stress out of compliance.

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Meet OutageRELAY – Purpose-Built for FCC 22-88 Compliance

OutageRELAY is a fully managed 911 outage notification service designed specifically for OSPs. It automates every key step in the process, helping you meet the FCC’s expectations with confidence and speed.

What Makes it a Reliable Solution?

• Up-to-Date PSAP Contacts: Maintains a nationwide database of over 6,000 PSAP contacts, helping providers meet the FCC’s “special diligence” requirement without the burden of managing their own contact lists.
• Automatic FCC-Compliant Formatting: Automatically formats and sends notifications with all information elements required under FCC 22-88, ensuring every 911 special facility communication meets compliance standards.
• 30-Minute Notification Guarantee: The system ensures that all outage notifications reach PSAPs within the mandated 30-minute window, with automated follow-up alerts every two hours as required.
• Multi-Channel Delivery: Notifications are delivered via telephone, electronic means, or any alternative method agreed upon with PSAPs—aligning with FCC delivery requirements.
• Complete Audit Trail: All notification activity is logged with detailed reporting, providing providers with a full compliance record and documentation for regulatory audits
• Rapid Deployment: It offers flexibility with client segregation by geography, platform, or any custom criteria, streamlining implementation.

Whether you manage service nationwide or in a few local markets, OutageRELAY gives you the flexibility and control you need to streamline 911 outage reporting without added complexity.

Whether you’re starting from scratch or refining your existing process, OutageRELAY makes it easy to catch up and stay compliant with FCC 22-88. It ensures your outage notifications are sent on time, to the right contacts, with full traceability, without draining your internal resources.

Avoid fines, simplify your 911 compliance process, and stay focused on what matters most: delivering reliable service to your customers.

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If you have any questions, please call us at 888-864-7786 or email our sales team at sales@888voip.com.

To sign up now, please visit OutageRelay.com.