Updated August 20, 2025

Thanks for choosing 888VoIP. These Terms & Conditions apply to all resellers and referral partners of American Technologies, LLC, American Technologies Management Services, LLC, and each of their affiliates (collectively, (“888VoIP”)). By applying for or entering into any of our partner programs, you agree to be bound by these Terms & Conditions. 

We look forward to working with you. The items on our product portal have been researched and vetted by our in-house engineering team and are available at competitive pricing. Our vast warehouse facilities enable our in-house logistics team to efficiently ship products from a deep inventory position.

All products listed for sale are generally in-stock and can ship same-day if ordered by 4:00 PM EST Monday-Friday.* Our logistics staff carefully pick and pack each order to ensure secure and accurate deliveries.

Calculated shipping fees include delivery method, ship-to destination and weights, and dimensions. All delivery fees are presented before checkout when ordering online and are available from your sales representative when ordering direct.

*Standard cut-off times for same-day shipping are as follows:

Express Shipping: 3:30 PM EST | Standard/Ground Shipping: 4:00 PM

Same-day shipping is not guaranteed and can be affected by many factors. Please contact a sales rep for more precise scheduling.

Unless otherwise arranged all orders ship via FedEx.

Transit time for Ground Service delivery varies. Estimated transit times are below:

Expedited delivery is available upon request.

Specialized, quality-assured freight shipping options are also available and can be arranged with your account manager.

1. All non-defective returns must be initiated within 30 days from the purchase date. Returns must be authorized by the Returns Department and subsequently received within 15 business days.
   • Defective products are subject to the manufacturer’s return policy, with certain manufacturers requiring direct returns. For more information on defective returns please refer to the Manufacturer Warranty/RMA Directory.
2. Customers are responsible for all return shipping costs, including that for defective merchandise. Packages that arrive COD or Postage Due will be refused.
3.  All products must be received in new, resalable condition. The condition of the product will be determined at 888VoIP’s discretion.
4. All non-defective items are subjected to a minimum 20% restocking fee. A larger restocking fee may apply if returned merchandise is not resalable. (Tamper-proof seal broken, damaged packaging, product scratched, manual or software missing, etc.)
5. Packages refused by the customer will be restocked and refunded less 20% plus the cost of any postage due or brokerage fees associated with recovering a refused package.
6. Shipping charges are not refundable under ANY circumstances.
7. Advanced Replacements will be processed upon request only.
   Advanced Replacement orders are charged at the time of their purchase. All advanced replacement units will be billed upon shipment. If our engineers deem the original unit defective, a store credit will be issued for the advance replacement.  If the original unit is not deemed defective or is able to be repaired, it can be returned to you and no credit will be applied to the advanced replacement order.  If preferred, a store credit, less a 20% restocking fee can be issued.
8. Authorized returns will be processed within 7 business days. Unauthorized returns, refused packages and undeliverable packages may take up to 3 weeks for processing and may be refused, returned to you at your expense, or restocked with a fee.

Defective items will be repaired or replaced in accordance with its manufacturer’s guidelines.

Special order product purchases cannot be canceled and are nonreturnable/nonrefundable unless deemed defective by an 888VoIP technician. These include, but are not limited to manufacturers: AudioCodes, Cisco, Obihai, Sangoma.

Defective software products may be only be exchanged for the same title. Non-defective software that has been opened is not returnable under any circumstances. All software is subject to license agreements or terms established by the software publisher. Please be sure to read and agree to the license before using the software. Software License Keys are NON-RETURNABLE.

Reconditioned/Open Box products will be accepted for exchange or repair within 90 calendar days from the purchase date at 888VoIP’s discretion.
These products have been previously sold and returned, reconditioned, and repackaged for resale. If no replacement unit is available a credit will be issued accordingly.
It is not guaranteed that these products come with all original accessories and software.

All items should be packed as received. Units including their boxes must be shipped in outer packaging-do NOT use the product box as the outer shipping vessel. Please note the authorized RMA number on the outer shipping vessel. We suggest purchasing Insurance and Signature Confirmation as we are not responsible for any lost or damaged packages. All package returns are verifiable only if signed for by an 888VoIP employee.

If applicable, credits or refunds will be issued upon the completion of the RMA process. Please note, your credit card company determines when the issued refund will be reflected in your statement. Please allow one to two billing cycles.

Unless otherwise agreed in a writing signed by 888VoIP, all purchases on credit terms must be paid in accordance with 888VoIP’s normal terms of sale, which are thirty (30) days from the invoice date and payable in US Dollars only. All past due payments are subject to a late charge of 1.5% per month. Should you default on payment of any installment, invoice, bill or any other indebtedness owed to 888VoIP, 888VoIP may, in addition to other available remedies at law or in equity, at its option and without notice to you, exercise one or more of the following remedies: (a) declare immediately due and payable all outstanding amounts owed, (b) suspend deliveries of any products ordered hereunder, (c) to the extent permitted by law, take possession of any products ordered hereunder, wherever found, without court order or other process of law, (d) demand return of any products sold hereunder, and (e) exercise any and rights accruing to 888VoIP under any applicable contract or law, including all rights and remedies available to 888VoIP pursuant to the Uniform Commercial Code. In the event 888VoIP takes action to collect amounts owed by you, you shall be responsible for any and all collection costs, including reasonable attorneys’ fees.

Product warranties, if any, are those provided by the manufacturer or publisher, as listed above. 888VOIP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND. 888VOIP HEREBY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

You acknowledge that all non-public information disclosed by 888VoIP to you as part of your participation in a reseller, referral, or similar program is the confidential information of 888VoIP and you agree to not disclose such information except in accordance with these Terms & Conditions or as required by law.

You agree to indemnify and hold 888VoIP and their officers, directors, employees, and agents harmless from and against any and all claims, damages, costs, expenses (including, but limited to, reasonable attorneys’ fees and costs) or liabilities that may result, in whole or in part, from your breach of these Terms & Conditions and/or your negligence or willful misconduct.

In the event that any products sold hereunder lead to any damages, 888VoIP shall not be liable for such damages. Without prejudice to the foregoing, should 888VoIP be found liable for any damages relating to these Terms & Conditions and/or its relationship with any reseller, referral, or similar program participant, 888VoIP’s liability shall be limited to the amounts paid to 888VoIP for the products related to such damages. You understand and agree that this limitation will apply to any loss or damage, irrespective of cause or origin. Additionally, in no event shall 888VoIP be liable for indirect, special, incidental, consequential, or punitive damages, even if advised of the possibility of such damages.

No delay or omission by 888VoIP to exercise any right or power shall impair any such right or power or be construed to be a waiver thereof.

If any section, term, condition, or portion of these Terms & Conditions are found to be illegal or void, such section, term, condition or portion shall be stricken and the remainder of this agreement shall remain in full force and effect.

No course of dealing or prior usage of trade shall be relevant to amend, modify, or interpret these Terms & Conditions. These Terms & Conditions may not be amended or modified except by a written agreement signed by both parties. Notwithstanding the foregoing, 888VoIP may update these Terms & Conditions from time to time by publishing an updated version to its website. By continuing your relationship with 888VoIP, you agree to be bound by such updated terms.

These Terms & Conditions shall be governed by the laws of the State of New York without regard to the conflicts of law provisions thereof. ALL SALES TRANSACTIONS EXCLUDE THE APPLICATION OF THE 1980 UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE. All claims, actions, disputes, controversies or suits shall be litigated exclusively in the federal courts in the Northern District of New York, or the state or local courts located in Erie County, New York. Each party specifically consents to service of process by and in the jurisdiction of and venue in those courts.

888VoIP shall not be liable for failure to perform or any delays caused by acts of God, war, riot or terrorism, natural disaster, work stoppages or other labor strikes, embargo, or any other event or contingency beyond its reasonable control. In the event of the occurrence of any of the foregoing, the time for performing shall be extended for such times as may be reasonably necessary to enable 888VoIP’s performance.