Privacy Policy

Effective date: July 27, 2018

Updated: May 24, 2021

American Technologies Management Services, LLC ("us", "we", or "our") operates the https://www.888voip.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.888voip.com

Definitions

  • Service

    Service is the https://www.888voip.com website operated by American Technologies Management Services, LLC

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

American Technologies Management Services, LLC uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), American Technologies Management Services, LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

American Technologies Management Services, LLC may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

American Technologies Management Services, LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

American Technologies Management Services, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

American Technologies Management Services, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If American Technologies Management Services, LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, American Technologies Management Services, LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

American Technologies Management Services, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of American Technologies Management Services, LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals Under California Online Privacy Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. American Technologies Management Services, LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

  • The right to object. You have the right to object to our processing of your Personal Data.

  • The right of restriction. You have the right to request that we restrict the processing of your personal information.

  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

  • The right to withdraw consent. You also have the right to withdraw your consent at any time where American Technologies Management Services, LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

American Technologies Management Services, LLC uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

  • Google AdWords

    Google AdWords remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info[at]888voip.com

Terms & Conditions

Thanks for partnering with 888VoIP.

We greatly appreciate your partnership and look forward to working with you. The items on our product portal have been researched and vetted by our in-house engineering team and are available at the industry’s most competitive pricing. Our vast warehouse facilities enable our in-house logistics team to efficiently ship products from a deep inventory position.

Shipping Policy

All products listed for sale are generally in-stock and can ship same-day if ordered by 4:00 PM EST Monday-Friday.* Our logistics staff carefully pick and pack each order to ensure secure and accurate deliveries.
Calculated shipping fees include delivery method, ship-to destination and weights, and dimensions. All delivery fees are presented before checkout when ordering online and are available from your sales representative when ordering direct.

*Standard cut-off times for same-day shipping are as follows:

Express Shipping: 3:30 PM EST | Standard/Ground Shipping: 4:00 PM

Same-day shipping is not guaranteed and can be affected by many factors. Please contact a sales rep for more precise scheduling.

Unless otherwise arranged all orders ship via FedEx.

Transit time for Ground Service delivery varies. Estimated transit times are below:

888VoIP - East Coast Headquarters

888VoIP - West Coast Distribution Center

Expedited delivery is available upon request.

Specialized, quality-assured freight shipping options are also available and can be arranged with your account manager.

Return Policy

  1. All non-defective returns must be initiated within 30 days from the purchase date. Returns must be authorized by the Returns Department and subsequently received within 15 business days.
    • Defective products are subject to the manufacturer’s return policy, with certain manufacturers requiring direct returns. For more information on defective returns please refer to the Manufacturer Warranty/RMA Directory.
  2. Customers are responsible for all return shipping costs, including that for defective merchandise. Packages that arrive COD or Postage Due will be refused.
  3.  All products must be received in new, resalable condition. The condition of the product will be determined at 888VoIP’s discretion.
  4. All non-defective items are subjected to a minimum 20% restocking fee. A larger restocking fee may apply if returned merchandise is not resalable. (Tamper-proof seal broken, damaged packaging, product scratched, manual or software missing, etc.)
  5. Packages refused by the customer will be restocked and refunded less 20% plus the cost of any postage due or brokerage fees associated with recovering a refused package.
  6. Shipping charges are not refundable under ANY circumstances.
  7. Advanced Replacements will be processed upon request only.
    Advanced Replacement orders are charged at the time of their purchase. All advanced replacement units will be billed upon shipment. If our engineers deem the original unit defective, a store credit will be issued for the advance replacement.  If the original unit is not deemed defective or is able to be repaired, it can be returned to you and no credit will be applied to the advanced replacement order.  If preferred, a store credit, less a 20% restocking fee can be issued.
  8. Authorized returns will be processed within 7 business days. Unauthorized returns, refused packages and undeliverable packages may take up to 3 weeks for processing and may be refused, returned to you at your expense, or restocked with a fee.

Manufacturer Warranty/RMA Directory

3CX

Warranty- All 3CX licenses are final sale. No exceptions will apply.

Contact: 3CX Direct: 813-591-0130

info@3cx.com

AmTech

Warranty- 2 years from the date of purchase.

To request an RMA, please submit a RETURNS ticket.

Cisco

Warranty – Cisco warranties vary by unit, but are generally 1 year from the date of purchase. To verify a warranty by product and/or request an RMA, please submit a RETURNS ticket.

**Please note: Advanced Replacement units are not available for Cisco Enterprise products.

CyberData

Warranty – 2 years from the date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA for a unit that is within warranty please submit a RETURNS ticket.

**Please note: Repairs that are within the warranty period but are damaged by improper installation, modification, or abuse are deemed “Out of Warranty.” A device is deemed “Out of Warranty” when its purchase date is older than two years or when the device has been damaged due to human error during installation, modification, or abuse.

For units out of warranty, please contact CyberData directly.

Edgewater Networks

Warranty – 1 year from the date of purchase.

An Edgewater Networks hardware warranty covers repair or replacement of a device that has failed due to hardware breakdown.

All RMA’s are done directly with Edgewater Networks. Equipment may be returned to Edgewater Networks only after receiving an RMA number from Edgewater Networks Technical Assistance Center (TAC). This team will assist you in verifying your hardware error and then provide you with an RMA number to track your return. Please contact Edgewater Networks’ TEC team directly: 408-351-7255 or support@edgewaternetworks.com

If needed, a copy of your invoice from 888VoIP can be obtained by contacting your account manager or 888VoIP Customer Service.

Grandstream

Warranty – 1 year from the date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Media5 Corp.

Warranty – 3 years from the date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

NETGEAR

Warranty – NETGEAR warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.

All NETGEAR limited warranties begin on the date of purchase. The length of the limited warranty will vary depending upon the NETGEAR product detail pages on netgear.com or click here to determine the warranted period for your specific NETGEAR product.

To request an RMA please submit a RETURNS ticket.

Patton

Warranty – 1 year from date of purchase. Patton Electronics warrants your product to be free from physical defects in material and workmanship for a period of 1-year from the date of the original retail purchase.

To request an RMA please submit a RETURNS ticket.

Panasonic

Warranty – General SIP Telephone Products/Accessories: 2 years from date of purchase | Model: KX-UTG/UTA, KX-HDV Series SIP Telephone: 3 years from date of purchase

All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Plantronics

Warranty – The warranty period varies by product and is generally 1, 2 or 3 years; consult your original Plantronics product packaging or user information provided by Plantronics at the time of purchase for the warranty term specific to your product (“Warranty Period”). Plantronics’ obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period.

All RMA’s are done directly with Plantronics. Please submit an RMA here.

If needed, a copy of your invoice from 888VoIP can be obtained by contacting your account manager or 888VoIP customer service.

Polycom

Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Sangoma

Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Sennheiser

Warranty – 2 years from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

SimpleWAN

Warranty – 1 year from date of purchase. For devices within 30 days of purchase date please submit a RETURNS ticket with 888VoIP.

RMA’s for devices from 31-365 days from date of purchase must be submitted directly with SimpleWAN. Please submit an RMA here.

If needed, a copy of your invoice from 888VoIP can be obtained by contacting your account manager or 888VoIP customer service.

Snom/VTech

Warranty – Stationary desk phone products: 2 years from date of purchase. Products including wear parts for stationary desk phones (IE: keypads, handsets, cables): 1 year from date of purchase. Ware parts with rechargeable energy storage device as well as for rechargeable batteries: 2 months from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

WellTech

Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Yealink

Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.

To request an RMA please submit a RETURNS ticket.

Defective Items

Defective items will be repaired or replaced in accordance with its manufacturer’s guidelines.

Special Order Products

Special order product purchases cannot be canceled and are nonreturnable/nonrefundable unless deemed defective by an 888VoIP technician. These include, but are not limited to manufacturers: AudioCodes, Cisco, Obihai, Sangoma.

Software

Defective software products may be only be exchanged for the same title. Non-defective software that has been opened is not returnable under any circumstances. All software is subject to license agreements or terms established by the software publisher. Please be sure to read and agree to the license before using the software. Software License Keys are NON-RETURNABLE.

Return Policy for Reconditioned/Open Box Products

Reconditioned/Open Box products will be accepted for exchange or repair within 90 calendar days from the purchase date at 888VoIP’s discretion.
These products have been previously sold and returned, reconditioned, and repackaged for resale. If no replacement unit is available a credit will be issued accordingly.
It is not guaranteed that these products come with all original accessories and software.

Return Shipping Instructions

All items should be packed as received. Units including their boxes must be shipped in outer packaging-do NOT use the product box as the outer shipping vessel. Please note the authorized RMA number on the outer shipping vessel. We suggest purchasing Insurance and Signature Confirmation as we are not responsible for any lost or damaged packages. All package returns are verifiable only if signed for by an 888VoIP employee.

Credits/Refunds

If applicable, credits or refunds will be issued upon the completion of the RMA process. Please note, your credit card company determines when the issued refund will be reflected in your statement. Please allow one to two billing cycles.