Call Recording, Quality Assurance, AI and Analytics

CallCabinet provides essential insights from communications channels. Enhancing carriers and global enterprises by providing cloud-based Call Recording, Quality Assurance, AI, and Analytics solutions that capture customer interactions whenever, wherever, and however they occur.

Engineering for innovation, CallCabinet is continuously using best-of-breed technologies. The core Atmos solution is natively developed for the cloud. With over 100 years of collective expertise, CallCabinet has built a secure and compliant multi-platform, a multi-tenant carrier-grade solution that is telephone system/platform agnostic.

Contact us at 888-864-7786 for more information.

All the features you could ask for, and more

  • Atmos Call Recording

    Secure and compliant cloud-based call recording.

  • Quality Assurance

    See how employees communicate with customers.

  • Artificial Intelligence

    Predictive insights for speech patterns and keyword alerts.

  • Analytics

    Reporting dashboards for ease of visibility and optimization.

The Benefits of CallCabinet's Atmos

CallCabinet’s Atmos is an award-winning Call Recording as a Service (CRaaS) platform that utilizes Cloud technology to provide customer/agent audio and screen interaction analysis, eliminating the cost and burden of traditional on-site hardware systems.

Compliant
All calls are stored in a 256-bit encrypted format, with the file preserved in its original state with rotating encryption methodology that is unique to each individual call making all recordings 100% compliant with regulations and legislation.
No Upfront Costs
Scalable licensing meet your business needs, seamlessly records any PBX or Platform, no additional hardware required, Software as a Service (SaaS).
Seamless
Whether there is 1 location with 5 extensions or a nationwide infrastructure with multiple branches and millions of calls, our compliant call recording solution can handle the job.
Speed of Deployment
Deploys within hours instead of weeks, scale as your business grows, quickly achieve compliance, add users within minutes.
Secure
All calls are stored in our cloud servers and are not only backed up but have a redundant option across multiple servers and geographical locations.
Built for Carriers
Self Provisioning and Maintaining, monthly consumption pricing, high availability and scalable, Billing APIs.

Enhance your Atmos experience with Atmos PLUS

An all-in-one customer experience:

  • Voice Recording
  • Screen Capture
  • Employee Evaluation & Training
  • Employee & Supervisor Notes
  • Compliance Support
  • Call Tagging
  • Detailed Call Information

Atmos PLUS provides you with a 360-degree view of customer touchpoints that allow managers to track how employees engage with customers, handle specific situations, and conduct daily activities, all from one screen!

Atmos PLUS is designed to be user-friendly. Its features are so easy to learn that after a brief tutorial you’ve mastered the software in minutes! Since valuable face time with staff isn’t wasted learning how to use the system, management can now focus on what matters. Our intuitive web interface makes playback and call navigation easy. You’re not jumping all over trying to remember where a particular feature is located because all Atmos PLUS features are available from a single screen.

The Features of CallCabinet's Atmos PLUS

Graphical User Interface

  • Easy to use and navigate
  • Caller ID
  • Called Party ID
  • Date and Time Display
  • Call Direction

Graphical Call Representation

  • See calls represented visually during playback
  • Wave graphic call depiction
  • Go to any part of a call
  • Flag areas for QA Review or bookmark for later

Notes

  • Add notes to specific highlighted sections of a call
  • Tag call sections with information
  • Preview notes taken during a call
  • A supervisor can see where an employee took a specific note
  • Supervisors can scroll from note to note
  • Notes have a time and date stamp that cannot be edited
  • Info added to a note is automatically appended with a new time and date stamp

Call Listing

  • Maximum flexibility to flag, download, email, or score
  • Easily search for specific calls using a variety of filters
  • Access all features from one screen

Agent Screenshot Capture

  • Provides a more holistic view to understand the entire experience
  • Set the frequency and intervals of captures down to fractions of a second
  • Continuous screenshot feed without consuming additional bandwidth
  • Displays screenshots next to the call during playback

Define Custom Evaluation Metrics

  • Weighted according to business and customer requirements
  • Measure performance individually or against others
  • Identify skill gaps and training needs
  • Monitor performance for compliance with protocols
  • Initiate corrective actions

PCI Compliance “Masking”
In line with PCI DSS (Personal Credit Information Data Security Standards) Compliance, Atmos PLUS hides select audio & visual info from listeners when personal data applicable to PCI compliance standards is given.

  • Audio is muted and screen capture is blocked during the masked portion of calls
  • PCI Masking can only be removed by court order

Customized Reporting

  • Use pre-built templates or create your own user-defined reporting dimensions
  • Select or modify reporting dimensions from a list of standardized customer experience options
  • Create your own custom reports to meet your specific business and customer management needs

Custom Scorecards

  • Offers supervisors the ability to score on customer interactions
  • Sets customer service standards and measure on a scorecard that you create
  • Use system defined questions or create your own interaction scorecard
  • Assign values to questions to calculate an overall score or section score
  • Visually intuitive and easy to use